Replacement Windows Customer Testimonial

Replacement Windows Customer Testimonial

At Liberty Home Solutions, we replace windows. It may sound simple, but we think we also provide our customers with the ability to remodel their home, creating a more aesthetically pleasing look, and save them money on energy costs month after month. Our favorite aspect of home remodel is the opportunity we receive to meet fun, passionate, hardworking people within our community.

We met Andrew and his wife, who were looking at an extensive home remodel. They were first-time homeowners who received quite a shock when they looked at their first energy bill. Their home was comprised of (36) wood double-hung windows that were original to the home which was built in 1968 as well as (4) sliding glass doors. Given the amount of windows and sliding glass doors they were looking at a major windows replacement cost that they hadn’t planned for in their remodel budget. Below we asked Andrew to describe his experience with our company and his home’s replacement window project. We greatly thank Andrew for his time and the opportunity to have hired us for his home’s remodel project.

From Our Customer

“You know when you are running numbers in your head, then putting it to paper, it always starts off great. We bought this home and immediately started knocking walls outs, opening the floor plan, installing hardwood floors, new kitchen appliances, counter-tops, back splash, all the fun stuff. My father helped me learn how to do most of this work myself. So we work for about a month on the home and its looking great, we didn’t have any surprises in our remodel, so we were on budget. Then I received that fun little bill from City Utilities and suddenly realized that I had a problem.

The home was vacant when we purchased it. So I had checked on the previous monthly utilities for the summer months and it was around $175. My bill was $700. I am self-admittedly bad with budgeting, my wife is responsible of all things money, so needless to say she was not happy. We suddenly realized that we needed to replace our windows and sliding glass doors, and the fact that our home had a lot of both.

My first thought was to try and replace the windows myself, just go to Lowe’s, Home Depot or another big-box store, buy some $100 windows, install them myself, problem solved. Now I had no experience in installing windows, so I of course went to DIY.com and started watching instructional videos. From which gave me the distinct impression that this was not something that I could do myself.

My next action was to have Lowe’s big out the window job. They seemed to have reasonable prices on their windows and had an installation special at the time. All I had to do was measure the windows and bring the measurements in. I learned that measuring windows isn’t the same thing as correctly sizing replacement windows to fit the existing space. Lowe’s also said they sub-contract their window installations, and that they didn’t know who would install my windows and doors. I left without a true estimate showcasing material costs and installation. It was not a great experience.”

“Luckily, I saw an ad on TV by Liberty, so I called them out, and immediately I noticed such a difference from the people I talked to, including some of the local franchise window remodel companies. Bob came out and just smiled at me, he said, “well you have a lot of windows.” I feared the price as this was not budgeted, but the very first thing he said made me realize that this company was really about their customers and not about their profits. He suggested that I take all my double-hung windows and replace them with sliding windows. This would greatly reduce the window costs because I was essentially replacing two windows with one.  He then sold my wife on this concept when he showcased the additional light the sliding glass windows would bring into our home.

My experience with Liberty Home Solutions was exceptional. They provided us with the ability to replace our home’s windows and sliding glass doors with a much higher quality of product, then they backed it with a lifetime warranty, which can in handy when I broke one of those doors while weed-whacking. Their installation crew cleaned up each night and at the end of this windows remodel project they provided us an affordable way to make our home look better. The highlight came almost two months later when I opened another bill from city utilities, and it was only $237, saving us over $400 in energy savings. I would recommend Liberty Home Solutions to anyone looking for quality work and products, affordable prices, and who want to have a job done right, one time, and one you can be proud of. “

-Andrew